Comments for Know What Works Blog http://www.knowwhatworks.com/blog Just another WordPress weblog Sat, 04 Sep 2010 19:24:17 +0000 http://wordpress.org/?v=2.6.3 Comment on The Perfect Customer by ynucyfur http://www.knowwhatworks.com/blog/?p=26#comment-734 ynucyfur Tue, 25 Aug 2009 23:11:04 +0000 http://www.knowwhatworks.com/blog/?p=26#comment-734 <strong>ynucyfur...</strong> <a href="http://namelindablog.info/dial-idol-result/" rel="nofollow">Dial Idol Result</a> ... ynucyfur…

Dial Idol Result …

]]> Comment on Marketing and Operations - a Top Ten list by katie http://www.knowwhatworks.com/blog/?p=14#comment-16 katie Thu, 08 Jan 2009 15:36:21 +0000 http://www.knowwhatworks.com/blog/?p=14#comment-16 this is my favorite entery thus far... Keep up the blogginh we love to read them. this is my favorite entery thus far… Keep up the blogginh we love to read them.

]]> Comment on Marketing and Operations - a Top Ten list by latin america commerce http://www.knowwhatworks.com/blog/?p=14#comment-12 latin america commerce Fri, 26 Dec 2008 05:09:27 +0000 http://www.knowwhatworks.com/blog/?p=14#comment-12 <strong>latin america commerce...</strong> hey i found this blog on google, nice information you have here! you have good quality content... latin america commerce…

hey i found this blog on google, nice information you have here! you have good quality content…

]]> Comment on Marketing and Operations - a Top Ten list by electronic commerce http://www.knowwhatworks.com/blog/?p=14#comment-11 electronic commerce Sun, 21 Dec 2008 16:52:19 +0000 http://www.knowwhatworks.com/blog/?p=14#comment-11 <strong>electronic commerce...</strong> Nice blog man! I will definetely bookmark it and read it more often... electronic commerce…

Nice blog man! I will definetely bookmark it and read it more often…

]]> Comment on Accepting Payments - does your process work for your customers? by Annette http://www.knowwhatworks.com/blog/?p=9#comment-7 Annette Wed, 26 Nov 2008 14:54:05 +0000 http://www.knowwhatworks.com/blog/?p=9#comment-7 My favorite is when it is a busy time and the retail stores have someone new who is in "training." First of all, if I ran the store, I would anticipate the busy season(s) and be sure to give new employees enough training time before the rush, so that customers do not have to wait in lines, which are already long to begin with, but are made longer because of someone who is inexperienced. I think that was part of the problem at the Apple store. Because it was new, the employees were not experienced and obviously did not have enough training before the store opened to ensure customers received excellent service from the time they walk into the store to when they checkout. My favorite is when it is a busy time and the retail stores have someone new who is in “training.” First of all, if I ran the store, I would anticipate the busy season(s) and be sure to give new employees enough training time before the rush, so that customers do not have to wait in lines, which are already long to begin with, but are made longer because of someone who is inexperienced. I think that was part of the problem at the Apple store. Because it was new, the employees were not experienced and obviously did not have enough training before the store opened to ensure customers received excellent service from the time they walk into the store to when they checkout.

]]> Comment on Accepting Payments - does your process work for your customers? by Barry http://www.knowwhatworks.com/blog/?p=9#comment-6 Barry Wed, 26 Nov 2008 02:30:34 +0000 http://www.knowwhatworks.com/blog/?p=9#comment-6 Grace & Katie experienced what most retailers forget about; the final Customer "Touch Point" of the sale! When the Seller handles the final "Touch Point" correctly, buyer's remorse is reduced, sometimes eliminated. We buy trucks from LB Smith with a simple phone call and 5 minutes of signing the paperwork! I figure it's about $6,000 per minute! Grace & Katie experienced what most retailers forget about; the final Customer “Touch Point” of the sale! When the Seller handles the final “Touch Point” correctly, buyer’s remorse is reduced, sometimes eliminated. We buy trucks from LB Smith with a simple phone call and 5 minutes of signing the paperwork! I figure it’s about $6,000 per minute!

]]> Comment on Accepting Payments - does your process work for your customers? by Katie http://www.knowwhatworks.com/blog/?p=9#comment-5 Katie Mon, 24 Nov 2008 21:26:44 +0000 http://www.knowwhatworks.com/blog/?p=9#comment-5 I agree with Grace, I have time and time again avoided the Verizon store. But on my husband’s 25th birthday I couldn’t. All he wanted was a new phone the latest in smart phones, so we showed up at about 7:00 pm to make purchase of the new phone and were surprised when we were asked to take a number, like we were at a deli counter. And there we stood for 3.5 hours just waiting for our number to be called, I had to wait 3.5 hours to give Verizon close to $500 dollars worst part I was 8 months pregnant there was nowhere to sit and not once did someone ask me if I needed a chair. If it wasn’t my husband’s birthday, and he wasn’t so excited about this new toy… I’d have left. I agree with Grace, I have time and time again avoided the Verizon store. But on my husband’s 25th birthday I couldn’t. All he wanted was a new phone the latest in smart phones, so we showed up at about 7:00 pm to make purchase of the new phone and were surprised when we were asked to take a number, like we were at a deli counter. And there we stood for 3.5 hours just waiting for our number to be called, I had to wait 3.5 hours to give Verizon close to $500 dollars worst part I was 8 months pregnant there was nowhere to sit and not once did someone ask me if I needed a chair. If it wasn’t my husband’s birthday, and he wasn’t so excited about this new toy… I’d have left.

]]> Comment on Accepting Payments - does your process work for your customers? by Grace Ulearey http://www.knowwhatworks.com/blog/?p=9#comment-4 Grace Ulearey Sun, 23 Nov 2008 20:55:01 +0000 http://www.knowwhatworks.com/blog/?p=9#comment-4 Another example of poor checkout procedures is the AT&T store. I've personally seen people turn around and leave because they get so tired of waiting when all they want to do is buy an accessory. Another example of poor checkout procedures is the AT&T store. I’ve personally seen people turn around and leave because they get so tired of waiting when all they want to do is buy an accessory.

]]> Comment on Reputation Excite Drive = RED by Katie http://www.knowwhatworks.com/blog/?p=5#comment-3 Katie Wed, 19 Nov 2008 20:57:53 +0000 http://www.knowwhatworks.com/blog/?p=5#comment-3 Another great example of Drive marketing is a form on a website, it allows customers to contact a company. Another great example of Drive marketing is a form on a website, it allows customers to contact a company.

]]> Comment on Reputation Excite Drive = RED by Keith http://www.knowwhatworks.com/blog/?p=5#comment-2 Keith Wed, 19 Nov 2008 03:04:27 +0000 http://www.knowwhatworks.com/blog/?p=5#comment-2 You should write a textbook! You should write a textbook!

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